Refund and Cancellation Policy

How do I cancel an order?

You can cancel your order before activation of service(s) by calling our customer care on 022-64646556. Your entire amount will be refunded. Company shall not be liable to refund any amount to the customer once the service is active

How long will it take to process my cancellation request?

Once you request the cancellation of connection(s) before activation of service, it will take us a maximum of 10 business days to cancel the order and initiate a refund. You will be notified of the same by email, sms or call from our executive. However, if you opt for having the money transferred back to the source of transaction, it may take up to 10-45 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by City Digital.

What are the modes of refund available after cancellation?

In order to confirm cancellation of connection(s) you need to indicate your refund preference.
There are two modes of refund:
Bank Cheque
Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of connection(s) City Digital will complete the cancellation and initiate the refund, depending on your preference.